Add documentation: Explaining the AI Triage Logic in Next.js Template

[quantstruct-dev-sarthak]

AI Triage Logic in Next.js Template

This document explains the AI triage logic implemented within the handleWhatsAppIncoming function of the Next.js template. This logic is responsible for processing incoming WhatsApp messages, determining the user's intent, and selecting the appropriate workflow to respond. Understanding this logic is crucial for customizing the agent's behavior and extending its capabilities with new workflows.

Target Audience: Developers, AI Engineers

Related Endpoint: /api/whatsapp/incoming

AI Logic

The handleWhatsAppIncoming function acts as the entry point for processing incoming WhatsApp messages. It receives the message content and metadata from the /api/whatsapp/incoming endpoint. The core of the AI triage logic involves the following steps:

1. Message Reception and Preprocessing:
   • The function receives the incoming message data, typically in JSON format.
   • It extracts relevant information such as the sender's pho